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HypoallergenShipping & Delivery
Every order leaves our warehouse carefully packaged and insured – in the TIZORI jewelry box. We ship from two warehouses: Swiss orders from our warehouse in Switzerland, orders from the EU from our warehouse in Germany. This way, your jewelry arrives quickly, without customs duties and without additional costs.
Two warehouses, short distances
Orders from Switzerland
Shipping from Switzerland warehouse
Domestic shipping with Swiss Post – no customs, no import duties, no waiting time at the border.
Orders from the EU
Shipping from Germany warehouse
Intra-community shipping with Deutsche Post and DHL – within Germany also deliverable to DHL Packstation.
Delivery times & shipping costs
| Target Area | Shipping Costs | Delivery Time | Free from | Shipment from | Service Provider |
|---|---|---|---|---|---|
| Switzerland & Liechtenstein | CHF 7 (Priority) | 1–2 business days | CHF 80 | Switzerland | Swiss Post |
| Germany | € 4.90 | 1–3 business days | € 69 | Germany | Deutsche Post / DHL |
| Austria | € 7 | 2–4 business days | € 100 | Germany | Deutsche Post / DHL |
| Rest of EU | € 7 | 3–6 business days | € 100 | Germany | Deutsche Post / DHL |
All prices include VAT. You will see the final shipping costs in the shopping cart before completing your order. Delivery times apply from dispatch and are indicative values of the respective service provider – delays may occur during peak times.
Processing & Tracking
Processing time
After receipt of payment, we prepare your order in the warehouse within 1-2 business days and then hand it over to the shipping service provider. No shipping on weekends and holidays. The delivery time in the table is in addition to this processing time.
Shipment tracking
As soon as your package is on its way, you will receive an email with a tracking number and link. This allows you to see where your order is at any time.
DHL Packstation & Post Office
For deliveries within Germany, you can specify a DHL Packstation or branch as the delivery address at checkout. Please include your Postnummer.
Change address
As long as you have not yet received a shipping confirmation, we can usually still adjust the address or order. Please contact us as soon as possible at hello@tizori.chhello@tizori.de.
Customs & Taxes
No customs fees, no surprises. Because we ship from two warehouses, every order remains within its own economic area: Swiss orders are shipped within Switzerland, EU orders within the EU.
For you this means: no customs clearance, no import tax and no handling fee from the carrier. The stated VAT is included in the price – the amount at checkout is the amount you pay.
Frequently Asked Questions
What is the minimum order value for free shipping?
In Switzerland from CHF 80, in Germany from € 69, and in Austria and the rest of the EU from € 100. The relevant value is the merchandise value after deducting discounts.
From which country will my order be shipped?
This depends on your delivery address: We deliver to Swiss addresses from our warehouse in Switzerland, and to addresses in the EU from our warehouse in Germany.
Can I have my order delivered to a DHL Packstation?
Yes, within Germany. At checkout, specify the Packstation as the address and also your Postnummer so that DHL can assign the shipment.
My package has not arrived yet - what now?
First, check the status via the tracking link in your shipping confirmation and ask neighbors or the nearest branch. If the shipment has not moved for more than seven business days, please contact us – we will then initiate an investigation with the service provider.
How is my shipment packaged?
Every piece of jewelry comes in a TIZORI jewelry box, protected in a sturdy shipping carton. Upon request, we can tie a personalized gift ribbon with your text around the box.
Can I return my order?
Yes. You have a 30-day return policy from the date of receipt of the goods. All details can be found on the Returns page.
Any questions?
Our team will be happy to help you with any questions about delivery, tracking or returns.
Contact us Contact us hello@tizori.chhello@tizori.de · Mon-Fri 09:00-18:00