18K vergoldet
HypoallergenReturn
Take your time to decide. If a piece of jewelry doesn't suit you, you can return it within 30 days of receipt – unworn and in its original packaging.
Before you return
- Return the jewelry unworn and in its original packaging – including jewelry pouch, box and cards.
- Include the delivery note or a piece of paper with your order number so that we can assign your return.
- Register your return in advance by email – you will receive the appropriate return address from us in the reply.
- Personalized items – such as the gift ribbon with your desired text – are excluded from return.
- Your statutory right of withdrawal remains unaffected. The form can be found at EU Withdrawal Form.
How your return works
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Register return
Send us a short email to hello@tizori.ch with your order number, the items and the reason for the return.
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Receive label and address
We will reply within one business day with a return label from Swiss Post and the return address. We will deduct the fee of CHF 7 from your refund.
Alternatively, you can arrange the return at your own expense with a provider of your choice – we will provide you with the address in the same email.
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Drop off package
Affix the label clearly visible to the package and drop it off at a Swiss Post branch. Your shipment is insured and traceable.
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Receive refund
As soon as your return has been received and checked by us, we will refund the amount to your original payment method – no later than 14 days after receipt of your declaration of return.
Please do not send anything back unannounced. We ship from two warehouses, so the correct return address depends on your order. You will receive it from us by email as soon as you have registered your return.
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Register return
Send us a short email to hello@tizori.de with your order number, the items and the reason for the return.
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Receive label and address
Within one business day, you will receive a DHL return label to print out and the return address. We will deduct the fee of €4.90 from your refund.
Alternatively, you can arrange the return at your own expense with a provider of your choice.
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Drop off package
Affix the label clearly visible to the package and drop it off at a DHL branch or a packing station. Your package goes directly to our warehouse in Germany.
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Receive refund
As soon as your return has been received and checked by us, we will refund the amount to your original payment method – no later than 14 days after receipt of your declaration of return.
Please do not send anything back unannounced. We ship from two warehouses, so the correct return address depends on your order. You will receive it from us by email as soon as you have registered your return.
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Register return
Send us a short email to hello@tizori.de with your order number, the items and the reason for the return.
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Receive label and address
We will send you a return label to print out and the return address. We will deduct the fee of €7 from your refund.
Alternatively, you can arrange the return at your own expense with a provider of your choice.
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Ship package
Drop off the package at the specified drop-off point. It goes directly to our warehouse in Germany. We recommend a tracking number so you can track the return.
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Receive refund
As soon as your return has been received and checked by us, we will refund the amount to your original payment method – no later than 14 days after receipt of your declaration of return.
Please do not send anything back unannounced. We ship from two warehouses, so the correct return address depends on your order. You will receive it from us by email as soon as you have registered your return.
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Register return
Send us a short email to hello@tizori.de with your order number, the items and the reason for the return.
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Choose shipping method
For returns from other EU countries, we will provide you with a return label for a fee upon request. The amount will be deducted from your refund and will be specified in our reply.
Alternatively, you can send it at your own expense with a provider of your choice – we will inform you of the return address by email.
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Ship package
We recommend insured shipping with a tracking number so that your return is covered in case of loss or damage.
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Receive refund
As soon as your return has been received and checked by us, we will refund the amount to your original payment method – no later than 14 days after receipt of your declaration of return.
Please do not send anything back unannounced. We ship from two warehouses, so the correct return address depends on your order. You will receive it from us by email as soon as you have registered your return.
Exchange
We currently do not offer direct exchanges. Simply return the piece of jewelry and order your desired item anew – this way it will reach you faster, and you will secure its current availability.
Damaged or incorrectly delivered
If something is wrong with your order, please contact us within 14 days of receipt with your order number and a photo. We will clarify it for you – in this case, the return is of course free of charge.
Regardless, our 2-year warranty applies to all jewelry.
Frequently Asked Questions
Where do I send my return?
First, register your return by email at hello@tizori.chhello@tizori.de. As we ship from two warehouses, the return address differs depending on the order – you will receive the correct address from us within one business day.
When do the 30 days start?
From the day you received your order. It is crucial that your return is registered and sent within this period.
Can I return individual items from an order?
Yes. Simply state in your email which pieces of jewelry you would like to return – the rest of your order remains unaffected.
How much does the return cost me?
If you use our return label, we will deduct the fee from your refund: CHF 7 in Switzerland, €4.90 in Germany, €7 in Austria. For the rest of the EU, we will tell you the amount in our reply. You can always arrange the return yourself instead.
When will I get my money back?
No later than 14 days after receipt of your declaration of return. We may withhold the refund until we have received the goods or you have provided proof that you have sent them – whichever is earlier.
Are earrings excluded from returns?
No. You can return earrings like all other pieces of jewelry, as long as they are unworn and fully packaged.
What about the personalized gift ribbon?
Custom-labeled items are made according to your specifications and are therefore excluded from return. Of course, you can still return the piece of jewelry itself.
I received my package as a gift.
Write to us – we will find a solution together, even without the giver knowing.
Still have questions?
Our team will be happy to help you – with questions about returns, refunds or warranty.
Contact us Contact us hello@tizori.chhello@tizori.de · Mon-Fri 09:00-18:00